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Q.
How long will
my order take? |
We
make every attempt to ship most
orders with in a few days.
Sometimes an item will even ship the
day it is received. We
do ask that you
allow up to 12-14
days for processing even though most
orders are shipped MUCH sooner -
Please email if you have any
questions.
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Q. Is personalization an EXTRA charge? |
NEVER!
As long as you stay within the
suggested guidelines and suggested
stitch counts - no extra charges are
added to make the item "your very
own!" Not Sure?
EMAIL US
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Q.
How much discount will I receive if
I don't want my item personalized? |
Our
policy is not to discount. We try to
keep our items reasonable and in
stock and text personalization
included. BUT - the
shipping is still included and that
is lightning fast without
personalization so your items will
usually arrive in only a couple days
(pending stock).
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Q.
Am I limited by design size or
stitches? |
Yes - certain
items may have design size or stitch
counts indicated.
Where not
stipulated specifically, stitch
counts are limited to approx
14,000 count. Stitches
over 14,000 may still be ordered at
a cost of $1.30 per thousand
stitches. We will be happy to
advise you if the design is suitable
for your chosen gift item. |
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Q. How do you send
my order? |
Your order is placed
in a poly bag before being placed in
a corrugated box or opaque tough
poly bag for shipping. |
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Q. Can you ship to another person? |
Yes
we can ship to an address different
from you. If you request a
receipt - all invoices are
issued by email - so you will
NEVER accidentally have pricing
information in the package. . |
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Q. How will my
order be shipped? |
We ship
most orders
by Priority Mail to insure quick
delivery. All orders are
shipped with delivery confirmation
and all packages are insured.
We also use UPS for some ground
services. Products are
shipped from Florida. You can
request a shipping upgrade if you
would like your item to arrive
faster, but this does not mean we
can process the order any sooner,
it purely means the transit time
will be reduced....BUT we do
make every effort to move your order
into production as quickly as
possible. |
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Q. Do you accept
international orders? |
Unfortunately, due to
some unscrupulous individuals, we
can no longer entertain orders from
countries other than USA and Canada.
If you are gifting/shipping
from the US, International orders will have additional shipping charges
calculated at the time of shipment
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email us if you need an estimate
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Q. Do you
ship
internationally? |
Yes we do.
International orders will have additional shipping charges
calculated at the time of shipment
-
email us if you need an estimate, and we will seek
approval before processing any
order. The recipient is responsible
for any customs or import charges.
Please bear this in mind if shipping
a gift to someone internationally, as they
may incur a charge before receiving
the package. If they choose not to
pay a charge the item may not be
delivered and will be abandoned as
we do not pay any return shipping
charges. |
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Q.
Please explain your shipping
charges.... |
MOST of
our items now have shipping
included!
When not
included, shipping w/confirmation,
handling, insurance are based on
the final total of items when
the order is completed. When
you check out the item weights
are calculated and the
approximate shipping is
usually added to the final order. Many
times that estimate is high
based on the total estimated
item weights and we adjust/lower
the shipping when the order is
completed and weighed. The
final charge is NEVER more than
the estimated - no surprises
when your card is charged.
Larger/Heavy orders are not
estimated and are weighed &
charged upon completion.
Email us if you need a
shipping quote.
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Q.
More on shipping &
handling fees..... |
MOST of our items are being
restructured to include shipping
where noted.
Where not
indicated - most charges are
estimated
at checkout.
Most
packages ship USPS Priority with
delivery confirmation and
insurance. Your item is
delivered in 2-3 days after
shipment. We found UPS to be
too high in most instances
especially when you count them
to take up to 5 or 7 day ground
delivery but occasionally we do
use UPS for heavy orders. |
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Q.
Can you explain why only the
lounge chair covers do NOT include
shipping? |
We know this is confusing - but
lounge chair covers are heavy and it
is next to impossible for the cart
to estimate them correctly after
about the first 2 or 3 ... so
to save our clients we decided to
leave the covers out of the new
pricing schedule and charge an
associated cost according to the
carrier we use to ship them.
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Q.
Why was my shipping charge different
on my final invoice from the order
confirmation I received? |
Oh!
Well - you mean why was it
LESS than originally
estimated? Well - we
believe in fairness and keeping
down the cost ... when the cart
overestimates and the charges
are less, we simply adjust them
- ALWAYS LESS.
Occasionally a gross error will
occur with shipping and we
always contact our customers
when that happens to discuss
it....this is a 'no surprises'
operation - we will never
surprise you with hidden or
excess charges .....
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Q.
What is your return policy if
I don't like my item or if it
doesn't fit? |
We cannot accept
returns on personalized items.
Our items are handpicked for quality
and production - Our customer's have
generally been delighted with our
items and we make every reasonable
effort to solve problems as they
arise. |
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Q.
May I
include a message? |
Yes. We will include
themed or general greeting at no additional
charge - please use care
entering your message - it is
relayed exactly as you type it!.
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Q.
My item is a gift - Will you wrap
it? |
If you would like a
box and wrapping - please indicate
that as you check out and we will
add the additional $4.00 for the
extra postage and wrapping to the
invoice when your item ships.
(This is a new policy we regret due
to the increased shipping charges by USPS) |
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Q.
Can my
order/shipping be expedited? |
We
will make every attempt to fill and
ship orders within a few days of
receipt (excepting holiday periods
when ordering is heavy). If
you request expedited service -
which requires us to ship other than
Priority Mail....you will be charged
the complete cost of that special
shipping. |
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Monogram Traditions
Monogramming began with royalty as a
sign of wealth and prestige.
Today we monogram items to create
family heirlooms and special gifts
for friends and family
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A traditional
monogram has the last initial in
the middle and is larger, first
initial on the left and the
middle initial on the right. For
example Mary Sue Rivers would
be: MRS
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A monogram for a
married couple: the last name
initial in the middle and is
larger, the woman's initial to
the left and the man's initial
to the right. Mary and William
Rivers would be: MRW
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Be careful...not
all letters look good in a
monogram!
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When
using the other fonts it is
possible to have all initials
the same size and placed in the
order of first, middle, last.
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If
you supply
the recipient's full name as
personalization text, we will
check and adjust your monogram
to be certain that the
initials are in the proper order
for traditional monogramming
(the enlarged center initial
should represent the recipient's
last name).
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