How long will
my order take?
make every attempt to ship most
orders with in 48-72 hours or even
Sometimes an item will even ship the
day it is received. We
do ask that you
allow up to 12-14
days for processing even though most
orders are shipped MUCH sooner -
Please email if you have any
Q. Is personalization an EXTRA charge?
As long as you stay within the
suggested guidelines and suggested
stitch counts - no extra charges are
added to make the item "your very
own!" Not Sure?
How much discount will I receive if
I don't want my item personalized?
policy is not to discount. We try to
keep our items reasonable and in
stock and text personalization
included. BUT - the
shipping is still included and that
is lightning fast without
personalization so your items will
usually arrive in only a couple days
Am I limited by design size or
Yes - certain
items may have design size or stitch
stipulated specifically, stitch
counts are limited to approx
12,000 count. Stitches
over 12,000 may still be ordered at
a cost of $1.30 per thousand
stitches. We will be happy to
advise you if the design is suitable
for your chosen gift item.
Q. How do you send
Your order is placed
in a poly bag before being placed in
a corrugated box or opaque tough
poly bag for shipping.
Q. Can you ship to another person?
we can ship to an address different
from you. If you request a
receipt - all invoices are
issued by email - so you will
NEVER accidentally have pricing
information in the package. .
Q. How will my
order be shipped?
by 1st Class Mail to insure quick
delivery. All orders are
shipped with delivery confirmation
and all packages are insured.
We also use UPS for some ground
services. Products are
shipped from Florida. You can
request a shipping upgrade if you
would like your item to arrive
faster, but this does not mean we
can process the order any sooner,
it purely means the transit time
will be reduced....BUT we do
make every effort to move your order
into production as quickly as
possible. Since shipping is
included - we reserve the right to
choose the quickest, most economical
method of shipping.
Q. Do you accept
Unfortunately, due to
some unscrupulous individuals, we
can no longer entertain orders from
countries other than USA and Canada.
If you are gifting/shipping
from the US, International orders will have additional shipping charges
calculated at the time of shipment
email us if you need an estimate
Q. Do you
Yes we do.
International orders will have additional shipping charges
calculated at the time of shipment
email us if you need an estimate, and we will seek
approval before processing any
order. The recipient is responsible
for any customs or import charges.
Please bear this in mind if shipping
a gift to someone internationally, as they
may incur a charge before receiving
the package. If they choose not to
pay a charge the item may not be
delivered and will be abandoned as
we do not pay any return shipping
Please explain your shipping
Our items now have shipping
Email us if you need a
shipping quote for international
or special circumstance orders.
include a message?
Yes. We will include greeting at no additional
charge - please use care
entering your message - it is
relayed exactly as you type it!.
My item is a gift - Will you wrap
We do not provide
gift wrapping services at this time
order/shipping be expedited?
will make every attempt to fill and
ship orders within a few days of
receipt (excepting holiday periods
when ordering is heavy). If
you request expedited service -
which requires us to ship other than
standard shipping ....you may be charged
the complete cost of that special
What is your return policy if
I don't like my item or if it
We cannot accept
returns on personalized items.
Our items are handpicked for quality
and production - Our customer's have
generally been delighted with our
items and we make every reasonable
effort to solve problems as they
More on returns .....
after receiving your order - you
need to contact us for any reason
concerning that - please do so
within a reasonable length of time
which we deem to be within 7 days after
receipt of your order.
Will I be charged Sales Tax?
you live in the state of Florida you
will be charged applicable sales tax
on your final invoice.
Will I (or why do I) see stabilizer
on the reverse side of my
many items - "yes" you will see the
cutaway stabilizer that we use.
We have pictures depicting the
differences (which we can supply to
you) between a well stabilized
embroidery vs alternate
stabilizers used by some
embroiderers. We do trim to
within a 1/4" around the design when
the cutaway is used.
Simply put - the embroidery will be
more stable, better aligned and much
less or no puckering. This is
important especially as your item is
used and washed.
Monogramming began with royalty as a
sign of wealth and prestige.
Today we monogram items to create
family heirlooms and special gifts
for friends and family
monogram has the last initial in
the middle and is larger, first
initial on the left and the
middle initial on the right. For
example Mary Sue Rivers would
A monogram for a
married couple: the last name
initial in the middle and is
larger, the woman's initial to
the left and the man's initial
to the right. Mary and William
Rivers would be: MRW
all letters look good in a
using the other fonts it is
possible to have all initials
the same size and placed in the
order of first, middle, last.
the recipient's full name as
personalization text, we will
check and adjust your monogram
to be certain that the
initials are in the proper order
for traditional monogramming
(the enlarged center initial
should represent the recipient's